The Shadow Agency-Newmark is a full service Mystery Shopping company providing its services nationwide. We provide Mystery Shopping services to all industries including major new home builders, property management companies as well as retail operations.

Our focus is to develop a customized program for our clients which targets those areas of concern that when evaluated and acted upon lead to tangible business results. We perform each Shopping Scenario with attention to detail, accuracy and consistency.

We lead the industry in delivering innovative Mystery Shopping solutions. We helped pioneer Video Mystery Shopping in 1995, and are continually investing in the development of new approaches for our clients. These solutions include a unique ability to distribute content via web based reporting and secured servers.

Our clients leverage our services to capture data regarding their customers‘ experience. This information enables our clients to gather a true picture of staff and operations. Our clients find this information extremely valuable, and are able to make adjustments to staff and operations as needed. We offer our clients video mystery shopping, recorded telephone shopping, and traditional on- site evaluations.

The Shadow Agency-Newmark realizes that we are only as valuable as the service we provide our customers. We would love the opportunity to earn your business.