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By
DEVONA WELLS - THE
FORTH WORTH STAR TELEGRAPH
"...This allows companies
to see their stores and employees just as customers do.
Greg Goodwin, president of Friar Tux Shop, likes this perspective
- from looking at displays to how busy the store is to what
goes on when nobody appears to be watching.
for six years or so, Friar Tux has evaluated customer service
by phone, assigning a caller to inquire about products from
one of its 24 stores.
Four months ago, the Anaheim company began using in-person
video shoppers after a short stint with written evaluations.
Friar Tux rents and sells tuxedos in Corona, Montclair,
and Fontana CA.
"Video shopping has given us assurances we're doing
what we should in all these small pods flung about Southern
California," he said.
To those who perform well on tape, Friar Tux hands out restaurant
gift certificates or cash. Employees are told, Goodwin said,
they may be shopped by someone using a video camera."
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By LYNNE TOPKIS, TECH LIVE-
" Brad Hill, a third-generation
manager of the concession store on Liberty Island, wants
visitors to get the royal treatment. "The people that
visit the Statue of Liberty have waited hours to get on
the boat, hours to climb the statue, and when they come
inside our building we don't want them to wait in line,"
he says. "We want [our staff] to be extra-friendly
so they go away from here saying this is the greatest place
to visit." So, as tonight's "Tech Live" reports,
if you're one of the 100 employees at the Statue of Liberty
gift shop, a mystery shopper could be watching you."
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