[::: Written Mystery Shopping :::]

Written Mystery Shopping is a very important tool that businesses use to evaluate themselves by using a professional shopper that is contracted to enter into your business under a set of predetermined guidelines known as a “scenario”. While in the location the shopper notices and evaluates everything from customer service to the selling skills of the sales associates, so that when the shopper leaves they will fill in the answers to the questions that you are interested in knowing.

Example:
Were you greeted within 30 seconds of entering the store?
Did the associate ask you questions that determined your needs?
If so what questions?
Did the associate attempt to close the sale?

These are some of the many things that owners and managers need to know and this is the easiest and most affordable way to attain them.

Written Mystery Shopping is an inexpensive way to survey all or some of your locations allowing you to generate reports and statistical analysis. Businesses have been conducting mystery shops for a very long time, industries that shop include Retail, Restaurants, Home sales, Automobile sales and Manufacturing. There are many other businesses that shop their employees and also their competition. Mystery shopping allows a broad sampling of data over a wide range of criteria allowing a company to receive a professional and qualified opinion of their operations and customer service.

The Shadow Agency - Newmark only uses the most qualified shoppers when conducting our evaluations. We hold our shoppers to the highest level of accountability. We know that we are only as good as the shoppers that are doing the evaluations in your business. This commitment to excellence has set The Shadow Agency - Newmark apart from the rest of the industry.